E-Mail Hacking

SYMPTOMS OF A POSSIBLE COMPROMISED EMAIL ADDRESS INCLUDE:

  • Complaints about spam being sent from your email address.
  • You are not receiving any email.
  • You appear to be missing email.
  • You are receiving large numbers of undeliverable or bounce messages you did not send.
  • You are not able to log in to your email account.
  • Unknown email appearing in Sent Items folder.

IF YOU SUSPECT THAT YOUR MAILBOX MIGHT HAVE BEEN HACKED:

  • Make sure your PC is current with OS updates and anti-virus/malware software.
  • Depending on how your account has been abused, you might have to contact everyone spammed by your hacked e-mail to advise them that the communications were not legitimate.
  • Set up several e-mail addresses. Use your original e-mail address for personal or business communication as you’d normally do. Then another e-mail address to communicate with your service provider, since many now ask for an alternative address as added protection. Then, use a totally separate e-mail address only for registering for sites, newsletters, online shopping and other services. In this way, the risk of a possible compromise is spread.
  • Use different and strong passwords for each account - one that is at least six characters long, and is a combination of letters, numbers and capitals/lowercase.
  • On a secure PC, log into your e-mail and then check whether or not any of the settings have been changed by a hacker. If any of the settings have been altered, delete the new settings.
  • Once you have changed the settings, create a new password, and add your secondary e-mail account as your alternative address.