Vishing is when a fraudster phones their victim posing as a bank official or service provider and uses social engineering skills to manipulate them into disclosing confidential information, while at the same time leading them to believe that they are speaking to the bank or service provider. This information is then used to defraud the victim.
Protect yourself from Vishing by adhering to the following:
- Banks will never ask you to confirm your confidential information over the phone.
- If you receive a phone call requesting confidential or personal information, do not respond and end the call.
- If you receive an OTP on your phone without having transacted yourself, it was likely prompted by a fraudster using your personal information. Do not provide the OTP telephonically to anybody. Contact your bank immediately to alert them to the possibility that your information may have been compromised.
- If you lose mobile connectivity under circumstances where you are usually connected, check whether you may have been the victim of a SIM swop.